Privacy Policy
1. Information We Collect
1.1 Personal Information
When you interact with us via our website or WhatsApp, we collect:
- Contact Details: Name, email address, phone number.
- Account Information: Login credentials, preferences.
1.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system.
- Usage Data: Pages viewed, time spent on site.
1.3 Cookies
We use cookies to enhance your browsing experience. Manage preferences in your browser settings. See our Cookies Policy for more details.
2. How We Use Your Information
- Customer Service: To respond to inquiries, including via WhatsApp.
- Marketing: To send updates, promotions, and newsletters (if opted in).
- Data Analysis: To improve website performance.
- Compliance: To meet legal obligations.
WhatsApp Communication
When you contact us via WhatsApp, we collect your phone number, name, and shared information for customer support, order updates, and marketing (if opted in). You can withdraw consent at any time.
3. Sharing of Information
We do not sell or rent your data. However, we may share it with:
- Service Providers: Hosting, analytics, and WhatsApp Business API providers.
- Legal Authorities: If required by law.
4. Data Retention
We retain your information only as long as necessary to provide services or comply with legal requirements. WhatsApp conversations are deleted or anonymized when no longer needed.
5. Your Rights
- Access: Request a copy of your data.
- Correction: Update inaccurate information.
- Deletion: Request removal of your data.
- Withdraw Consent: Opt-out of marketing via WhatsApp at any time.
To exercise your rights, contact us at info@faircodelab.com.
6. Opt-In and Opt-Out for WhatsApp Messages
Opt-In: By engaging with us via WhatsApp, you agree to receive service-related messages. Marketing messages require explicit opt-in.
Opt-Out: Reply with “STOP” at any time or contact us directly.
7. Cookies and Tracking
We use cookies to enhance your experience and support WhatsApp integration. Manage preferences in your browser settings.
8. Data Security for WhatsApp Communications
We take precautions to protect your personal data, but no system is 100% secure. Avoid sharing sensitive information via WhatsApp.
9. Prohibited Use of WhatsApp Services
- Fraudulent or misleading communications.
- Unsolicited messages (spam).
- Collection of sensitive data via WhatsApp.
10. Changes to This Privacy Policy
We may update this policy. Changes will be posted on this page.
11. Contact Us
FaircodeLab
Email: info@faircodelab.com
Phone: +971 55 773 5255